This article about how to hold a virtual memorial service is written by our Editor, Mandy.
Due to the coronavirus pandemic, families in most parts of the world are unable to hold memorial services or even attend a graveside service for a loved one that has died. I am unfortunately one of those families. My grandmother died from COVID-19 on April 25th.
As someone who has dedicated their career to reimagining the way we die and the way we memorialize a loved one, I knew that I had to organize a memorial service for her. My cousins and I came together after our grandmother’s passing to organize a virtual memorial service in her honor.
In this article, I outline the steps that were taken to organize her online memorial service. I will share the tools that were used, my suggestions for holding a successful service, and what I would have done differently.
This is one “template” of the countless options you have when organizing a memorial service.
I would like to point out that if you want to hold an online memorial service for someone but are unable to do so because you are grieving, or just are not good at this kind of stuff, that is ok! You can reach out to your local funeral home, life celebrant or spiritual leaders and they may be able to assist you. Our sister site, Keeper Memorials, now offers turnkey virtual memorial services as well. Click here to learn more about how you can have someone coordinate and host a memorial service for you and your family.
How to Hold a Virtual Memorial Service, a Step-by-Step Guide
1. Choose a date and time for the virtual memorial service
Just like any funeral service, you should not worry about accommodating everyone’s schedules. Some of our immediate family members work in hospitals, so we made sure to accommodate their schedules as first responders. Everyone else is in isolation and hopefully staying home, so find a date and time that works for the immediate family, and do not worry about everyone else.
If possible, schedule the memorial service at least 3-5 days in advance, to give yourself enough time to put everything together.
We hosted the service at 5:30PM EST when the majority of our attendees would be off work. This worked well, especially because we have family on the West Coast of North America.
Tip: If you have family in Europe or other parts of the world, you may want to consider holding the serving at Noon EST. This is 9:00AM for those in the Pacific time zone, and evening for Europe, while East Coasters can be on lunch break from work.
Making the decision on the date and time of the memorial your first step helps you plan with a goal in mind and enables everyone to block off their calendar.
2. Allocate Roles
Allocating tasks and roles to everyone that is taking part in the organization of the memorial service is key. My cousins and I scheduled a video call to discuss what we wanted to include in the memorial service, and then assigned a role to everyone involved.
The person that will host the virtual memorial service.
In advance, the host should:
- Prepare the order of service – i.e. the sequence of events for the service, who will speak when, etc. See below for the detailed order of service we used.
- Prepare an introduction to the memorial service. See below for what we included our introduction (it is more important than you think!).
During the service, the host should:
- Guide the service by introducing everyone before they are about to speak. This serves two important purposes. First, it tells people who that person is (even if most will already know) and second, it ensures that the service is organized and everyone knows when to speak (because let’s be honest, there’s always that one person who will completely ignore your order of service).
- Thank the speaker for sharing their message, and then introduce the next speaker.
In some cases, you may have too many people that want to speak, and other families may not have enough people that want to say something. If you are the organizer, my advice would be for you to suggest who should speak. For my grandmother’s service, I knew it was important to have something said in French and in English. I suggested that my two cousins who speak French well write and say something together, and that two other cousins would write and say something in English.
I would suggest having at least 2 speakers so that the service is not too short, and it is always nice to hear from different people.
The person giving the speech will often be the one that writes it. If you have a bigger family or want to involve multiple people, you can consider making the writing process collaborative.
To make the speeches more collaborative, my family created a group chat where everyone shared their favorite memories of my grandmother. This helped the person writing the eulogy because they were given ideas and memories to include. It also ensured that everyone felt included, even if they were not speaking, because their feelings and memories were shared.
The Tech Person
This is the point person for all the apps and online tools you will use. The person assigned this role should have experience with the video conferencing tool you will use, like Zoom.
In advance, the tech person should:
- Review and decide on the tool(s) you will use for the service.
- Create and schedule the video conference meeting in the application.
- Be the point person for those who may have difficulty using the application. They should do a brief “test run” before the service with those individuals.
During the service, the tech person should:
- Be the “host” or manager of the video conferencing service you are using. Your memorial service host and your technology person may be the same person (as it was in my case) and that worked well for us.
- Mute and unmute participants, control the spotlighting, and run any slideshows or videos you may have during the service.
3. Use an online tool to share the details of the memorial service
As the President of an online memorial company, using Keeper was a clear choice for my family. But there are of course other solutions out there that you may prefer.
After going through this experience myself, I found it particularly helpful that Keeper has both an online memorial solution, and connected event pages that enable you to add the specific details and links to the virtual memorial service.
Online Memorial Pages
Online memorial pages are one central place where you can take the time to write an obituary or a biography, upload photographs, videos, create a family tree, and add as much information about your loved one as you’d like. Friends and family are able to share their own tribute messages, stories, and upload their photographs.
Building an online memorial page is not necessary to host a virtual memorial service, but it was a great tool for my family. I would recommend creating a memorial page before the memorial service because it is a simple and centralized solution for your community to send their condolences and share their pictures (which is especially helpful if you are creating a slideshow for the service). Furthermore, you are able to revisit these memories and stories years later and share it with future generations.
Online Event Pages
Event pages are very helpful when planning an online memorial service because it enables you to share details of the service and provide a direct link to the video conference. People are able to RSVP and ask questions about the event if they have any.
Another great tool you can use to create an event page is Facebook. You can make a private or public event page and invite everyone through Facebook. If you make the Facebook event public, the details can still be seen by people that do not have a Facebook account. However, if you want to make the event page private, then you may want to consider another tool if a good amount of your guests do not have Facebook.
4. Select the video conferencing tool you will use
There are many video conferencing tools available today, and there are a number of new solutions being introduced. I would suggest using a tool that you (or the technology person) has experience with.
We decided to use Zoom for a few reasons:
- It is one of the only tools where you can see multiple people at once on your screen.
- You can mute and unmute everyone at once easily.
- You can do a screenshare (to show a slideshow, for example), while having a spotlighted speaker appear next to it.
- Many people have been using Zoom during the pandemic and using a tool that is familiar can save a lot of time and frustration for everyone.
Although you can have a video conference for up to 40 minutes using Zoom’s free service, I would recommend spending the 20$ for their paid service. It provides you access to additional tools and ensures that the memorial service will not be suddenly cut off if you surpass the 40 minutes. You can easily cancel the service after the first month.
If you do not want to use Zoom (as privacy may be a concern), here is a list of other video conferencing apps available.
5. Invite Everyone
It is important to complete steps 3 and 4 before sending out the invitation. You want all the information about the service clearly laid out before telling friends and family about it to avoid answering simple questions multiple times.
My suggestion is to share the event page with friends and family at least 2 days before the service. You can share the link to the event page via email, text message and social media. We did a combination of all three. If you wish, you can let everyone know to pass it on to others, which avoids having to search for the contact information of your distant, once removed aunt.
6. Make it Personal
Gathering as a family, and speaking about your loved one is more than enough and will be appreciated by everyone involved. If you want to do a little more, here are a few ideas that we did for my grandmother’s service.
Build a Slideshow
When someone dies, we almost instinctively look for photographs of them. Have everyone share their photographs in one central place like the online memorial page, a Dropbox folder or Google Drive.
I would recommend the person that was allocated the tech role to take care of building it using one of the slideshow tools available.
During the service, we played the slideshow during the speeches and it worked beautifully.
Show Home Videos
Find any home videos you have of the person and put all the clips together to make a short video (2-5 minutes). Once again, your tech person may be the best person to take care of this. Luckily, my family had already digitized all our old VHS tapes so we made a video with a mix of old videos and those we had on our phones.
Tip: Most slideshow tools include the ability to add video. You can simply include the videos in the slideshow.
Consume something they loved during the service
My grandmother loved her scotch and red wine. In the event invitation, and before the service started, we asked everyone to poor themselves a glass of scotch or wine. During the service, we made a toast together with her favorite drink.
If the person loved coffee, or pie, or had a special recipe, share that with everyone before the service. Food and drink are a beautiful way to memorialize a loved one.
7. Do a Dry-Run
If you have more than one speaker and host, and are adding any multimedia elements like videos or a slideshow, I would absolutely recommend doing a run through. I recommend that everyone says their speeches in full, which is great practice, but also enables you gauge if the service might be too long or too short. This may seem like overkill, but spending that extra 30 minutes practicing all the video conferencing controls can help reduce any stress and unknowns during the service.
The Virtual Memorial Service Itself
6:00 – 6:30 PM – Virtual Memorial Visitation:
During most memorial services, there is a moment for everyone to gather together and personally offer their condolences to members of the immediate family. This is something that you can do virtually as well.
An hour before my grandmother’s service, we held a virtual visitation where anyone could speak, catch up, etc.
- Make this virtual visitation no longer than 30 minutes. We did a full hour and it felt too long.
- If you have a large number of people, consider using breakout rooms in Zoom.
- Have some questions ready in case there is a moment of awkward silence. This can be something simple like, “does someone have a favorite memory they want to share?” This may not be needed, but if you are awkward like me, it is helpful to have something prepared.
- Do not be afraid to mute people! Tip: If you are using Zoom, have the Participants panel open. In this area you can see who is talking or where loud background noise is coming from by looking at the microphone icon. If someone has a lot of noise coming from their end, mute them.
- If there is one person talking, spotlight them on the conferencing app so that everyone can see them.
6:30 – 7:15pm: The Virtual Memorial Service
The welcome introduction should be done by the host. Make sure to spotlight the host so that they are visible to everyone. Remember to mute all participants before the introduction begins.
During the introduction, the host should:
- Introduce themselves
- Welcome everyone and thank them for joining
- Tell everyone the order of service and what to expect
- Explain that everyone will be on mute for the duration of the service and ask them not to unmute themselves
- If you chose to do so, let everyone know that the service will be recorded and that it can be sent to anyone who could not attend
- Introduce speaker one
After the introduction, the first speaker should begin. Do not forget to spotlight the speaker!
During my grandmother’s service, a minute into the first speaker’s talk, the tech person did a screenshare and played the slideshow in full screen mode. Those watching could see the slideshow in full screen on their devices, with the speaker (in spotlight mode) on the top corner.
Back to the Host
When the first speaker is done, spotlight the host for a brief moment. The host can thank the person for sharing their story and say a few words. The host should then introduce speaker two.
Spotlight the second speaker just as they begin. If you are doing a slideshow, I recommend waiting about 30 seconds before starting the slideshow again.
You can continue this order of Host, Speaker, Host, Speaker throughout the service. It ensures that everyone has their cue, and makes the whole service run smoothly.
Back to the Host: Open up the floor
After the last speaker, you can ask if anyone would like to say a few words. You should only unmute the person that wishes to speak and ensure to spotlight them.
I would recommend asking those that would like to speak to physically raise their hand so you can easily find their video. They can also let you know they would like to speak in the chat, or by virtually raising their hand in Zoom. We did a combination of all three and it worked out well.
Ending of Service
To close the service, the host should thank everyone for joining. A nice personalized ending would be to ask everyone to raise a glass of your loved one’s favorite beverage.
Lastly, remind everyone about the online memorial page and share a link to it in the chat. Explain for those who may not be familiar with it that they can share their stories, re-watch the slideshow, and look at photographs.
Some Final Thoughts on Holding a Virtual Memorial Service
In closing, I would like to say that this guide ended up being longer than I anticipated and I hope that this was not too overwhelming! I used to be an event coordinator and have a slightly obsessive attention to detail, and this is clearly a result of that. There were over 50 people that “attended” my grandmother’s virtual memorial service so I am personally happy that I did all this planning before.
If you want to keep it simple, just send out a Zoom link to family and friends, say a few words, and open up the floor to anyone else that would like to speak. Every family is different!
To share the result of my grandmother’s service – it went really well. Everyone was touched, and my family received many messages of appreciation and gratitude that they could celebrate her life with us. I hope our guide on how to hold a virtual memorial service can help you and your family in this difficult time.
As a reminder, our sister site, Keeper Memorials, now offers turnkey virtual memorial services as well. Click here to learn more about how you can have someone coordinate and host a memorial service for you and your family.
So sorry for the loss of your grandmother, Mandy. Thank you for detailing this order and the ways it worked for you and your family.
May I add another option for help during these challenging times?
That would be the funeral celebrant, who, not only has the tools for crafting a celebration of the life of the loved one but also remembers to acknowledge the grief of the living and help move them through that. Their training, resources, and passion for their work can be very helpful. And your suggestions and virtual tricks will help make the funeral celebrants even better in their work! Thank you.
After battling with cancer for the past four years, my friend’s dad passed away this past Monday. Her family has been struggling with what to do about the funeral, so they could really use your advice to choose a video conferencing tool and then schedule a meeting time. In order to ensure that they get quality video and to ensure everything is set up on time, maybe it would be best to hire a broadcasting service so that they won’t have to worry about any technical difficulties during the funeral.
This memorial service plan outline is exactly what I’m looking for and will help me immensely. I like how you spelled out the details and actionable items. A memorial service is a project, so I believe there’s no substitute for preparation. Good job, and I’m sorry for your loss. :))
Great article. I’m very sorry for your loss. I’m not doing this to be a troll but things jump out at me. In the paragraph you say have people “poor” a drink. The word should be pour. Sorry proofreading life.
It really helped when you said that the online funeral memorial services should only be 30-minutes long, since an hour of it can be too much. I will suggest this to my mom for the service of my grandmother once we find a funeral home we can trust. It will definitely be enough for everyone to have their own time to grieve as well as her passing is very sudden.